Innovative Learning Center Privacy Policy

Last Updated: December 13, 2025

Introduction

Innovative Learning Center, LLC (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at htpps://ilearningcenter.education, including all associated pages and subdomains (the “Site”), and when you purchase our digital products and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. By accessing and using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

Make a Purchase: Name, email address, phone number, organization/institution, job title, STEM focus area, billing address, and payment information
Complete Contact Forms: Any information you submit through our contact forms, inquiry forms, or request forms
Create an Account: Information used to set up and manage your account on our Client Portal at https://client-portal.ilearningcenter.education
Subscribe to Communications: Email address and communication preferences for newsletters and marketing materials
Request Services: Information related to consultations, coaching sessions, or custom evaluation services

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity:

Google Analytics: We use Google Analytics to track and analyze website traffic, user behavior, and engagement patterns. This includes information about your IP address, browser type, operating system, pages visited, time spent on pages, and referral sources.
Meta Pixel: We use Meta’s tracking technology to understand how you interact with our Site and to deliver targeted advertising. This includes information about your browsing behavior and interactions with our Site.
Cookies and Similar Technologies: Our Site uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our Site.
Log Data: When you access our Site, our servers automatically record information including IP address, access times, browser type and language, and the pages you visited.

1.3 Information from Third Parties

We may receive information about you from:

Payment Processors (Stripe): Payment information and transaction details
Email and Marketing Platforms (Brevo, MailChimp, HubSpot): Engagement metrics, email delivery status, and communication preferences
CRM Systems: Information integrated from our internal customer relationship management systems

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Fulfillment

Process and fulfill your orders for digital products and services
Deliver digital downloads and access credentials to your Client Portal
Provide customer support and respond to inquiries
Manage your account and access to our services

2.2 Communications

Send order confirmation and transactional emails
Send newsletters, educational content, and updates about new products or services (with your opt-in consent)
Respond to your customer service requests
Send administrative communications about changes to our terms or policies

2.3 Marketing and Analytics

Understand how customers use our Site and services
Improve our website functionality, user experience, and service offerings
Conduct targeted marketing campaigns and personalized outreach
Analyze market trends and customer preferences
Track conversion metrics and campaign performance

2.4 Research and Program Evaluation

Conduct research on STEM education programs, teaching effectiveness, and learning outcomes
Analyze program evaluation data and trends to advance STEM education
Generate insights and recommendations for improving educational practices
Publish research findings and contribute to the broader STEM education field (see Section 2.5 for data handling practices)

2.5 Business Operations

Maintain accurate records for accounting, billing, and legal compliance
Detect and prevent fraud, security incidents, and other misuse
Comply with applicable legal and regulatory requirements
Improve our products, services, and customer experience

3. Research Data Practices

3.1 Research Use of Customer Data

As a STEM education research and evaluation firm, we use aggregated and anonymized customer data to conduct research on program effectiveness, evaluation methodologies, and educational outcomes. This research helps us:

Identify best practices in STEM program evaluation
Develop improved evaluation tools and methodologies
Contribute to the broader STEM education research community
Enhance our services based on evidence-based insights

3.2 Data Anonymization and Protection

When using customer data for research purposes:

Data is aggregated and analyzed at the institutional or group level, not at the individual customer level
Individual identifying information (names, contact details, specific organization identifiers) is removed or coded
Research findings are reported in aggregate form only
Individual customers cannot be identified from published research

3.3 Research Consent

By making a purchase and providing your information, you consent to the use of aggregated and anonymized data for research purposes as described in this Privacy Policy. If you do not wish to have your data included in our research activities, please contact us at communications@ilearningcenter.education to opt out.

4. How We Share Your Information

4.1 Information We Do NOT Share

Your personal information is kept internal to Innovative Learning Center and is not sold, shared, or disclosed to third parties for their marketing or business purposes.

4.2 Service Providers

We may share limited information with the following service providers who help us operate our business and fulfill your orders. These providers are contractually obligated to use your information only for the purposes we specify and to maintain the confidentiality of your data:

Stripe: Payment processing for your purchases
Brevo, MailChimp, HubSpot: Email delivery, marketing communications, and engagement tracking
WordPress Hosting Providers: Website hosting and infrastructure support

4.3 Legal Compliance and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes (including court orders and subpoenas)
Enforce our terms of service and other agreements
Protect the security or integrity of our Site or services
Protect the rights, privacy, safety, or property of Innovative Learning Center, our customers, or the public
Prevent or address fraud, security issues, or technical problems

5. International Data Transfers

5.1 Global Operations

Innovative Learning Center operates internationally and serves customers throughout the United States and internationally. Your information may be transferred to, stored in, and processed in countries other than your country of residence.

5.2 Data Protection Standards

When transferring data internationally, we implement appropriate safeguards to protect your information, including:

Standard contractual clauses for data transfers
Privacy-by-design principles
Encryption and secure data handling practices
Compliance with applicable international data protection laws

6. Data Retention

6.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

Active Customer Data: Retained while you are an active customer and for 3 years following your last transaction or interaction with us
Inactive Customer Data: Deleted or anonymized after 3 years of inactivity (no purchases, website visits, or communications)
Research Data: Aggregated and anonymized data may be retained indefinitely for ongoing research purposes
Legal/Compliance Data: Information required for legal, tax, or compliance purposes is retained in accordance with applicable legal requirements

6.2 Data Deletion

After the retention period expires, your personal information will be deleted or permanently anonymized from our active systems, unless we are required by law to retain it.

7. Your Privacy Rights

7.1 United States (CCPA Compliance)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request what personal information we collect, use, and share about you
Right to Delete: You have the right to request deletion of personal information we have collected from you (with limited exceptions)
Right to Opt-Out: You have the right to opt out of the “sale” of your personal information (though we do not sell customer data)
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at communications@ilearningcenter.education.

7.2 European Union and EEA (GDPR Compliance)

If you are located in the European Union, European Economic Area, or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access: You have the right to obtain confirmation of whether we process your data and to access a copy of your personal information
Right to Rectification: You have the right to correct inaccurate or incomplete personal information
Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal information, subject to certain exceptions
Right to Restrict Processing: You have the right to restrict how we process your personal information
Right to Data Portability: You have the right to receive a copy of your personal information in a portable, machine-readable format
Right to Object: You have the right to object to certain types of processing, including marketing communications and profiling
Rights Related to Automated Decision Making: You have the right to request human review of decisions made by automated processes

To exercise any of these rights, contact us at communications@ilearningcenter.education.

7.3 Exercising Your Rights

To exercise any of your privacy rights:

Email us at: communications@ilearningcenter.education
Provide sufficient information to identify you (name, email, order number, etc.)
Specify which right(s) you wish to exercise
We will respond within 30 days (or as required by applicable law)
We may request additional information to verify your identity before fulfilling your request

8. Marketing Communications and Opt-Out

8.1 Marketing Email Consent

We send marketing emails, newsletters, and promotional content only to customers who have opted in to receive these communications. Opt-in occurs at the point of purchase.

8.2 Opting Out of Marketing Communications

You can unsubscribe from marketing communications at any time by:

Clicking the “Unsubscribe” link in any email newsletter or promotional message we send
Emailing us at communications@ilearningcenter.education with a request to unsubscribe
Updating your preferences in your Customer Portal account at https://client-portal.ilearningcenter.education

Please note that even if you unsubscribe from marketing communications, we will still send you transactional emails related to your orders, account management, and customer service.

8.3 Marketing Technologies

We use email marketing platforms (Brevo, MailChimp, HubSpot) to deliver newsletters and promotional content. These platforms track email opens, clicks, and engagement to help us improve our communications and provide more relevant content.

9. Tracking Technologies and Analytics

9.1 Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as:

Pages visited and time spent on pages
Referral sources and traffic patterns
Device type and browser information
Geographic location (country and city level)
User interests and behaviors

This information helps us improve our Site’s functionality and user experience. Google Analytics data is not connected to your personal information and is subject to Google’s Privacy Policy.

9.2 Meta Pixel

We use Meta’s tracking pixel to understand how you interact with our Site and to deliver relevant advertising on Meta platforms (Facebook, Instagram). Meta Pixel collects information about:

Pages you visit on our Site
Actions you take (clicks, purchases, form submissions)
Device information and browsing behavior

This helps us show you relevant ads and measure the effectiveness of our marketing campaigns.

9.3 Disabling Tracking

You can control tracking through:

Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-on
Meta Pixel Opt-Out: Adjust your ad preferences on Facebook/Instagram settings
Browser Settings: Most browsers allow you to control cookies and tracking; consult your browser’s help documentation

10. Security of Your Information

10.1 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

Secure Sockets Layer (SSL) encryption for data transmitted over the internet
Secure password protection for accounts
Regular security audits and updates
Restricted access to personal information (only employees who need it for their roles)
Secure data storage practices

10.2 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and affected individuals in accordance with applicable legal requirements (within 72 hours for GDPR, without unreasonable delay for CCPA).

10.3 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

11. Children’s Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete that information immediately. Parents or guardians who believe their child has provided information to us should contact us at communications@ilearningcenter.education.

12. Third-Party Links

Our Site may contain links to third-party websites and services that are not operated by Innovative Learning Center. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.

13. California Consumer Privacy Act (CCPA) Disclosures

For California residents, here is additional information required under the CCPA:

13.1 Categories of Personal Information Collected

We collect the following categories of personal information:

Identifiers: Name, email address, phone number, postal address, IP address
Commercial Information: Purchase history, products/services purchased, transaction amounts
Professional Information: Organization/institution, job title, STEM focus area, professional affiliations
Internet Activity: Browsing history, Site interactions, cookies, analytics data
Geolocation Data: Country and city-level location data from analytics

13.2 Purpose of Collection

We collect this information for the business purposes outlined in Section 2 of this Privacy Policy.

13.3 Categories of Recipients

We may share information with the service providers listed in Section 4.2 (Stripe, Brevo, MailChimp, HubSpot, and hosting providers).

14. General Data Protection Regulation (GDPR) Disclosures

For EU, EEA, and UK residents, here is additional information required under the GDPR:

14.1 Legal Basis for Processing

We process your personal information based on the following legal bases:

Contract: Processing necessary to fulfill your purchase and provide services
Consent: Processing based on your explicit consent (marketing communications, research participation)
Legitimate Interests: Processing for business operations, fraud prevention, and service improvement
Legal Obligation: Processing required to comply with applicable laws and regulations

14.2 Data Processing Agreement

For customers who are data controllers under GDPR, we can provide a Data Processing Agreement (DPA) outlining our obligations as a data processor. Contact communications@ilearningcenter.education to request a DPA.

14.3 International Data Transfers

We may transfer your personal information to countries outside the EU/EEA. We implement appropriate safeguards, including standard contractual clauses, to protect your data during international transfers.

15. Customer Portal Access

Our Client Portal (https://client-portal.ilearningcenter.education) allows you to manage your account, view order history, and access purchased digital products. Your portal account is protected by username and password authentication. You are responsible for maintaining the confidentiality of your login credentials.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated Privacy Policy on our Site with the “Last Updated” date
Sending you an email notification if the change significantly affects how we handle your information

Your continued use of our Site and services following changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Innovative Learning Center, LLC

Email: communications@ilearningcenter.education

Portal Support: https://client-portal.ilearningcenter.education

Response Time: We will respond to privacy inquiries within 30 days

For GDPR-related inquiries, we will respond in accordance with GDPR timelines.

18. Your California Privacy Rights Summary

California residents, here is a summary of your rights:

You may request what personal information we collect and how it is used
You may request deletion of your personal information
You may opt out of our use of your information for marketing (though we do not currently sell data)
You have the right to non-discrimination for exercising your privacy rights

To exercise these rights, email: communications@ilearningcenter.education