Innovative Learning Center’s Refund Policy

Our Commitment to Your Satisfaction

At Innovative Learning Center, we are committed to ensuring your complete satisfaction with every purchase. We stand behind the quality of our digital products and services and want you to feel confident in your investment with us.

Digital Products & Downloads

We do not offer refunds on digital products, including downloadable templates, toolkits, assessment instruments, and other digital resources. This policy exists because once digital content is accessed or downloaded, it cannot be protected from redistribution or unauthorized use.

However, we are deeply committed to your satisfaction within the scope of your order and reasonable expectations. If you experience any issues with your purchase or have concerns about the product quality or usability, we encourage you to contact us directly. We will work with you to address your concerns and find solutions that meet your needs.

How We Support Your Success

Rather than offering refunds, we invest in your success through:

• Pre-purchase Clarity: Detailed product descriptions and previews to ensure you know exactly what you’re purchasing
• Direct Support: Access to our team to answer questions before and after purchase
• Implementation Assistance: Guidance on how to effectively use our templates, tools, and resources within your organization
• Quality Assurance: Our products are developed by experienced STEM education evaluation professionals with over 25 years in the field

Service Agreements

For services involving consultations, coaching, or custom evaluation work, refund eligibility is determined on a case-by-case basis and is outlined in your individual service agreement. Please contact us directly to discuss the specific terms for your service engagement.

Unauthorized Redistribution

Our digital products are proprietary tools created specifically for the purchaser’s organizational use. Refund requests will not be honored if products have been shared, redistributed, or used in violation of the terms of purchase. We reserve the right to pursue appropriate legal remedies for unauthorized use or distribution of our intellectual property.

Request Support, Not Refunds

If you have concerns about your purchase or need assistance, we’re here to help. Rather than requesting a refund, please reach out to us:

Contact us at: communications@ilearningcenter.education

Response time: We aim to respond within 2 business days

Common issues we can help with include:

• Clarification on how to use templates or tools
• Technical issues accessing or opening files
• Questions about implementation in your specific context
• Customization guidance for your organization’s needs
• Training or support on getting the most value from your purchase

Our Guarantee

We guarantee that our products and services are created with care, expertise, and attention to quality. If you’re not fully satisfied, we commit to working with you to ensure you get the value you expect from your investment with Innovative Learning Center.

Questions?

If you have questions about this policy or need clarification about a specific product or service, please don’t hesitate to contact us. We’re happy to discuss your needs and find the right solution for your organization.

Last Updated: December 13,2025

This policy is subject to change at any time. We recommend reviewing this page periodically for updates.